The following are questions frequently asked by potential clients.


Q:  How much does it cost to hire an investigator?

A:  Unfortunately there is no EXACT way to tell ahead of time how much an investigation will cost.
After consulting with the client and obtaining the needed information, I can usually give an estimate
of the time and effort it might take to reach the desired outcome on an investigation.  To give an
exact time frame is usually impossible as there are far too many variables to consider.  It would be
unfair to the client to claim that it will be finished in a pre-determined time frame.  An initial retainer
of $500.00 is required to begin most investigations.  The hourly fee is deducted out of the retainer
until a zero balance is reached.  On domestic issues, (infidelity / custody) it has been my experience
that I can usually obtain
some results within the $500.00 dollar retainer.

Q:  What type of information is necessary before beginning an investigation?

A:   The more information you can supply me with the better!  There is no such thing as too much
information. Give it all to me and let me sort out what I need and what I don't need.  For example, in
cases of insurance fraud or marital infidelity; an individuals name, last known address, age,
description, vehicle driven, friends, family, hobbies and hangout places can all be valuable pieces
of information.  A photograph is not required but is obviously extremely helpful as well.

Q:  Do we need to meet in person before beginning an investigation?

A:   No.  I prefer to meet in person but I realize this is not always possible.  The initial consultation is
free and I usually like to consider all the information given and the objective of the investigation
before I will even accept a case.  This can usually be accomplished over the telephone and pictures
can be faxed or e-mailed.

Q:  Can I perform surveillance on my own?

A:   In most states doing surveillance yourself or having a friend do it for you could open you up to
various stalking or harassment charges.  You want to be able to present your evidence in court
without fear of repercussions from the judge.  It also looks better to have the investigation
performed by a licenced unbiased professional.  Unfortunately in domestic situations most people
do not have the patience or tenacity it often takes to obtain the desired results.

Q:  How is the evidence documented?

A:   Video is the standard for documenting evidence or activity.  I use digital video photography for
all my work with the option for still photographs.  I also use the latest micro pinhole video camera
systems for all of my covert work when it requires close proximity video of an individual inside of a
business or restaurant.  Video can be presented either on CD or standard VHS tapes at the clients
request.  A complete written time-line report is also provided to the client that is suitable for
presentation in court.  

Q:  Are the results of an investigation "guaranteed"?

A:   No they are not.  As I stated in question # 1, there are too many variables for anyone to
"guarantee" an investigation.  What we do as investigators requires a lot of tenacity, patience and
experience mixed in with a fair amount of luck.  All of the experience and luck in the world will not
prevent the little old lady in the Lincoln Towncar from pulling out in front of you and stopping to look
at the pretty yellow traffic light as you watch the person you are following get farther and farther
down the road.  I would be wary of anyone claiming to "guarantee" an investigation.

Q:  Is there a "standard" way that investigations are conducted?

A:   No there is not.  Every surveillance and investigation is unique and should be treated as such.  
The investigation needs to be customized as best possible to accommodate for the surrounding
area and the circumstances.  For example; the neighborhood, (either rural or suburban), needs to
be considered.  Every neighborhood has a certain "feel" to it and a certain level of activity.  Often it
takes a day or so to learn the "feel" of the neighborhood; (who is home during the day, and who the
neighborhood "busybodies" are).  I know some clients that attempt to place a "cookie cutter" pattern
on every investigation.  They seem to want the investigation "rushed" and completed in just a few
days.  They require random useless video of the target's house every hour or so and they want you
to call the target every day to make sure they are home.  Don't get me wrong, I
can and have
successfully conducted, "cookie cutter" investigations such as this in the past.  But as a general
rule, I do not work in this manner.  I have been doing this for almost 16 years now and I know for a
fact that the "cookie cutter" type of investigation is not always the best idea.  What I tell potential
clients is this:  If you trust me enough to handle your investigation, then let ME make the field
decisions.  If for some reason you don't trust me to make the right decision, then please hire
someone that you do trust.

Q:  Can I "bug" or place a recorder on my phone to listen to conversations?

A:   In the state of Arkansas you can NOT bug your own phone to listen in on two other peoples
conversation.  Arkansas is what they call a "one party consent" state.  This means that you CAN
secretly record a conversation if
you are a party to the conversation.  But, you can NOT secretly
record a conversation between two other unsuspecting individuals.   

Q:  What are some of the "red flag" warning signs of a possible insurance / disability fraud case?

  • Individual frequently misses doctors appointments.
  • Frequent address or phone number changes.
  • Inability to contact the claimant at home during the day.
  • Has a history of multiple or prior claims
  • Very familiar with the claims process
  • Evidence of financial trouble, failing business, bankruptcy, divorce etc.
  • Individual seen away from work without prescribed braces or splints.
  • An individual over dramatizes physical condition.
  • Individual retained an attorney immediately after the incident.
  • Claim occurs in conjunction with layoffs or other major changes.
  • No witnesses to the incident.
  • The injury mysteriously moves from one location in the body to another.
  • If a policy is "brand new" or the individual has recently been covered by company insurance.

Any one of these "red flags" by themselves may not be cause for alarm.  However, two or more of
these "red flags" put together may indicate a problem worth looking into.

Q:  What are some of the "red flag" warning signs of a cheating spouse?

  • Sudden secretiveness        
  • Frequently coming home late
  • Change in personality, "moody".
  • Becoming more distant
  • Buying new clothing, (particularly fancy underwear).
  • Suddenly starts caring more about appearance, (joins a gym etc.).
  • Gets a new cell phone and does not tell you about it.
  • Sudden change in desire for sexual intimacy.
  • Works a lot of overtime but it never seems to show up on the paycheck stub.
  • Spends excessive amounts of time on the computer.
  • Has a "secret" work e-mail account.
  • Insists that the child's car seat and toys are never in their vehicle.
  • Spouse seems suddenly less comfortable around you and is "touchy" or easily angered.

Any one or two of these "red flags" by themselves may not be cause for alarm.  Some of these
"warning signs" can be nothing more than typical long term relationship issues and does not
necessarily indicate cheating.  However, two, three or four of these warning signs put together may
indicate a problem worth looking into.

Q:  Will evidence of my spouse cheating help me win a custody battle for my kids in court?

A:   The short answer is NO, not always.  I have learned over the years that it depends greatly on
the particular judge.  It depends on the judge's temperament, biases and experiences.  Ask your
attorney for their advice on the matter.  I am not a lawyer, but here are some basic guidelines
based on my experience over the years.

Do not hire an investigator if:
  •  You are already separated and living apart.
  •  You admit that your spouse is not necessarily a "bad parent"
  •  There are no alcohol or drug related issues associated with the divorce.

Do hire an investigator if:
  •  You are separated and living apart but there is evidence of possible abuse or neglect.
  •  You are still living together and suspect infidelity.
  •  Your spouse regularly associates with the "criminal element".
  •  There are some alcohol or drug issues associated with the divorce.

Of course everyone's situation is unique and you need to speak with a qualified attorney and an
investigator to determine if hiring an investigator would be beneficial.                     




                           More questions will be added as they accumulate!
Pierce Investigations
P.O. Box 1872
Rogers AR 72757

(479) 544-0724